Last updated: January 15, 2026
1. Information We Collect
When you interact with the USG website, we may collect the following types of information:
- Contact information: Name, email address, phone number, company name, and job title provided through inquiry forms, quote requests, or account registration.
- Project information: Details about your construction project, product requirements, and technical questions submitted through our forms.
- Usage data: Information about how you navigate and interact with our Site, including pages visited, time spent, and referring URLs, collected through cookies and similar technologies.
- Device information: Browser type, operating system, IP address, and device identifiers used to access the Site.
2. How We Use Your Information
USG Corporation uses the information we collect for the following purposes:
- To respond to your product inquiries, quote requests, and technical support questions.
- To provide you with technical documentation, assembly specifications, and product information you have requested.
- To connect you with USG sales representatives or authorized distributors in your region.
- To improve our website, products, and services based on usage patterns and feedback.
- To send you relevant product updates, technical bulletins, and industry news, where you have opted in to receive communications.
- To comply with applicable legal obligations.
3. Information Sharing
USG Corporation does not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: Third-party companies that assist us with website operations, CRM management, email delivery, and analytics, subject to confidentiality obligations.
- USG affiliates and subsidiaries: Within the USG family of companies for the purposes described in this policy.
- Authorized distributors: When you request to be connected with a local USG distributor or sales representative.
- Legal requirements: When required by law, court order, or governmental authority.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze Site traffic, and understand how visitors interact with our content. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.
We use Google Analytics to understand aggregated usage patterns. Google Analytics data is processed in accordance with Google's privacy policy. We do not enable Google Analytics advertising features that allow cross-site tracking of individual users.
5. Data Security
USG Corporation implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to provide requested services, and to comply with legal obligations. Inquiry data is typically retained for 3 years to support warranty and technical support follow-up.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of your personal information, subject to legal retention obligations.
- The right to opt out of marketing communications at any time.
- For California residents: additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of sale (USG does not sell personal information).
To exercise these rights, contact us at [email protected].
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
USG Corporation
Privacy Officer
550 West Adams Street
Chicago, Illinois 60661
[email protected]